KRAs and Goal Setting


A goal provides direction. In order to know where you are going, you need to know how to develop a plan that clarifies departmental expectations in writing and in “voice.” The translation of role responsibilities into a set of expected outcomes requires careful and clear thought, planning, and implementation. Knowing where to secure information and when to ask pertinent questions are critical components of the goal-setting process, especially in a changing environment. This workshop will show you how to make realistic, measurable, time-sensitive goals that connect to both business challenges and to individual career goals.


What You Will Learn:

  • Differences between Objectives and Goals
  • Distinguish between well-written and poorly-written planning objectives
  • Write specific, measurable, and realistic objectives
  • Write Action Plans to achieve measurable goals
  • How to measure plan accomplishments

Program Outline

  • Introduction to the concept of goal setting.
  • Defining what is a goal.
  • How goals help in communications.
  • Learning and demonstrating goal setting skills.
  • Action planning.


A practical session with an opportunity to consider the theory and apply your learning within small groups and using self-analysis tools.


The key takeaways will include:

  • SMART objectives and how to use them to achieve results
  • Developing metrics to enable measurement of plan success
  • Involving other key people in the planning and goal-setting process
  • Establishing consequences for plan outcomes
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