Assertiveness Skills


Our behavior at work can vary depending upon the circumstances we face. Sometimes, we can feel quite confident to deal with a particular situation and at other times, we feel threatened and fearful. The outcome of these interactions will differ as a result of the behavior we demonstrate.

We are affected by how we feel about particular people and their personalities, as well as organizational expectations and perceptions. Confidence, resilience and decisiveness are important qualities, but these can be confused with aggression, toughness and interpersonal dominance.

Course Objectives

This one-day course explores the different behavior types and allows delegates to identify their own behaviors and measure their current effectiveness. Opportunity is given to deal with real workplace issues. The skills required for assertive behavior are identified and practiced in relation to the situations delegates find most difficult to manage.


The course will be highly participative involving individual and small group work including role plays, discussions, etc.

Key Takeaways

At the end of the course, delegates will be able to:

  • Distinguish between aggressive, assertive and passive behavior
  • Identify their own communication style
  • Understand the value of behaving assertively
  • Identify situations at work in which they wish to behave more assertively
  • Identify the core skills of assertive behavior and practice and develop these
  • Practice the skills of giving and receiving feedback assertively
  • Say “no” when necessary


  • Introduction, Icebreakers
  • Anatomy of transactions
  • Life positions and healthy relationships
  • Life attitudes – myths and realities
  • Assertive, Unassertive and aggressive behavior
  • Assertiveness inventory
  • How to say no and yes without guilt
  • Exercise on assertive behavior in different situations
  • Fundamental rights
  • Agenda planning
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