When working with and through others, the process can be either rewarding or frustrating depending upon the ability to communicate. Beyond preliminary exposure to language grammar and syntax, and possibly a few elocution /debating contests/jam sessions, many people are left to develop their own communication skills through trial and error, particularly in the workplace. Resultant problems can make all the difference between success and failure in work life.
This two-day course identifies the core skills required to establish and maintain successful interpersonal relationships within the organizational context. The core skills of active listening, using effective questioning techniques, assertiveness and giving constructive feedback will be practiced.
The course will be a highly participative one, in which a variety of learning formats will be used: information presentation, paired and small group work and whole group discussion.
At the end of the course, delegates will be able to:
- Clearly identify the range of skills used in interpersonal communication
- Identify the appropriate skills to use with juniors and seniors in a range of contexts
- Analyze their own preferred communication styles and identify the skills they need to broaden their style choices
- Practice the skills of active listening, questioning and assertiveness
- Practice the skills required in giving constructive feedback
- Conflict resolution skills
- Practice skills within the context of handling a difficult member of staff
- Cross cultural communication